Friday, January 30, 2015

Comcast Reminds Everyone Why They Hate Comcast

Lisa Brown recently called Comcast to cancel their cable service. In addition to charging the customer a $60 cancellation fee, the Comcast rep changed the name on all of the bills to Asshole Brown, and despite her best efforts, Comcast refused to change the name on the bill. Consumer Advocate Christopher Elliott was able to resolve the situation with Comcast, and even got a two-year refund from Comcast to Brown. The case is detailed on Elliott's blog, which is fascinating. You can spend hours there (the homepage for the blog is elliott.org).
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8 comments:

  1. JulieJanuary 30, 2015 at 9:48 AM

    Worst. Company. Ever.

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  2. Tina MalletteJanuary 30, 2015 at 9:52 AM

    This comment has been removed by the author.

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    1. Tina MalletteJanuary 30, 2015 at 9:55 AM

      I wonder if you had sent back all the mail saying no one by that name lives here and then if they wanted to sue, how they gonna sue A hole Brown

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  3. ANounJanuary 30, 2015 at 10:01 AM

    I guess this story was let out so that it would make us all forget that Comcast is ghost-writing letters for legislators to send in support of the merger with TW.

    They don't give a rat's ass if we hate them, but they are masters of diversion.

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  4. Brenda LJanuary 30, 2015 at 10:12 AM

    This is completely unacceptable. Whoever is in charge of these people needs to slap them with the fine from hell. I know, I know...probably no one is in charge of them. There really needs to be some kind of Media Czar that the communications companies ultimately answer to.

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  5. Seven of ElevenJanuary 30, 2015 at 12:15 PM

    @Brenda L, won't happen. Do you know who the current lobbyist for Comcast is? A former FCC commissioner. They're all in bed together and we pay the price.

    Open Secrets: Comcast's Revolving Door

    This isn't uncommon with disgruntled employees. There have been several articles about servers changing the name on the receipt at the top to say something like A*hole Table 2. Comcast employees also labeled a customer Whore Jones. Klassy.

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  6. Seven of ElevenJanuary 30, 2015 at 12:16 PM

    This comment has been removed by the author.

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  7. MinPinGirlJanuary 30, 2015 at 2:07 PM

    @ Tina M I concur. Let them try to sue A. Hole Brown. Good luck with that. After all it's against the law to mess with someone else's mail.

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